Before you book
- How do I make a booking on your website?
Simply tap on the Online Quote navigation option and you will be presented with a step-by-step walkthrough enabling you to submit your travel requirements. We will then show you vehicle options, enabling you to select the most appropriate vehicle for your journey. Finally, you will be asked for contact details and then offered the option to pre-pay for your booking online or to pay the driver directly at the end of your journey. All online bookings will receive a confirmation reference and email.
- What information do I need in order to book?
We will require your travel dates, your contact information (Name, Telephone/Mobile and Email) and, if you are flying into the airport, your flight number so we can monitor the flight and ensure your driver is ready.
If you choose to pre-pay for your booking online using our secure payment platform, please have your payment card details ready.
- I cannot find the address I want to book. What should I do?
If you have difficulty locating an address, please call our team on +44 (0) 1293 550000 to make the booking over the phone. Or, you can contact our support at firstname.lastname@example.org with details of the address you cannot find. We'll investigate the issue and get back to you with a resolution.
- How do I pay for my transfer?
As part of the booking process, you can pre-pay for your booking online using our secure payment platform or you can choose to pay the driver at the end of your journey. Please note. If you do choose to pay the driver, we will email and text you 3 days before your booking to seek confirmation that you still require the booking. Please see our Terms for more information.
- Can I book a transfer with more than one stop?
Yes. You can book several stops however our online booking tool only currently supports a single pickup and destination. If you do require several pickups, please contact our bookings team directly on +44 (0) 1293 550000.
Before you travel
- I wish to bring large luggage with me (e.g. Golf clubs, Skis etc.)
In most instances this is completely fine as our fleet is comprised of Estates and large people carriers. However, it is always advisable to add this information to the 'notes' field during the booking process and to notify us directly of any luggage you feel may be difficult to transport.
- Where will I meet the driver when I arrive?
If you have booked our Meet and Greet service, our driver will be waiting for you outside of 'Arrivals' with a name board and a smile.
Otherwise, on exiting 'Arrivals', follow the clearly signposted 'Taxi' signs. Our Booking Kiosks are clearly identifiable and only a short walk.
When you arrive at our booking Kiosk, our team will take your name or reference and call your driver - who will meet you at the Kiosk.
- What happens if I can't locate my driver?
In the unlikely event that you have purchased our meet and greet service, but cannot locate your driver, please make your way to our Booking Kiosks (see "Where will i meet the driver when I arrive?" above, for more information).
- My group size has changed, can I choose another vehicle?
Yes, of course. However, this information cannot be amended online. Please either cancel your online booking (you will need to have registered for an 'Account' online) and rebook - choosing the new vehicle(s).
Alternatively, please give us a call on +44 (0) 1293 550000 and our Bookings Team will be delighted to assist you in changing your booking.
- Can I create an account?
Yes. Doing so will enable you to view your taxi booking history, make modifications to your bookings and receive (with your permission) notifications relating to our services including offers and promotions. Please note. Our account is an 'Airport Cars Gatwick' account and is specific to your taxi bookings. This differs from the myGatwick account you can create directly from the myGatwick area on the official Gatwick website.